Position Purpose
The Business Operations Intern coordinates the day-to-day operations of Softlink Options Limited, providing administrative, operational and commercial support across the organization. The role acts as the operational hub connecting customers, team leaders and Intern management — ensuring business processes run consistently, professionally and efficiently.
Key Responsibilities
1. Business Operations
Coordinate daily office operations, maintain administrative systems, organize meetings and logistics, manage facilities, consumables and reception services.
2. Intern Support
Manage leadership's meeting schedule and calendar, prepare documentation and minutes, follow up on action items, and coordinate travel/meeting logistics.
3. Tender & Bid Coordination
Monitor tender portals daily, maintain the tender register and library, coordinate document preparation and submissions, and ensure all deadlines are met.
4. Business Development Support
Maintain the CRM, research prospects, send introduction letters, schedule customer meetings, support proposals, and generate CRM reports.
5. Customer & Digital Services Administration
Coordinate domain registrations and renewals, hosting administration, SSL tracking, and customer onboarding.
6. Document & Knowledge Management
Maintain the document repository, statutory documents, proposal templates, company profiles and SOP library.
7. Governance & Compliance
Keep statutory and compliance records current, support policy reviews and internal audits.
8. Reporting
Submit weekly operational reports, maintain KPI records, and keep Odoo activities and dashboards up to date.
Key Performance Indicators
- Office operations run without disruption; readiness maintained at 100%
- 25 relevant tender opportunities identified monthly; 100% on-time submissions
- 200 organizations added to CRM monthly; 200 introduction letters sent monthly
- 20 qualified meetings scheduled monthly; CRM accuracy at 100%
- 100% accuracy on domain registrations and renewals processed before expiry
- Statutory documents current; weekly reports submitted on time; Odoo updated daily
Qualifications
Diploma or Bachelor's Degree in Business Administration, Information Systems, Procurement, Marketing, ICT or a related field.
Experience
- Office administration, operations or customer support experience desirable
- Exposure to tender management an added advantage
- Experience with CRM or ERP systems desirable
Technical Knowledge
Microsoft Office · Google Workspace · Odoo ERP (preferred) · CRM Systems · Business Documentation · Tender Portals · Domain & Hosting Administration (desirable)
Key Competencies
Planning & Organisation · Attention to Detail · Business Communication · Customer Service · Time Management · Problem Solving · Team Collaboration · Professionalism · Confidentiality · Continuous Learning
Success in This Role
A successful Business Operations Intern delivers a professional customer experience, efficient business operations, timely tender coordination, accurate records, well-administered digital services, current documentation, and strong operational support to Team Leaders.